Refund Policy

Refund Policy Overview

Destination Fareways understands that travel plans can change. This Refund Policy explains the general conditions under which a refund may be requested for flight services booked or assisted through our platform.

Refund eligibility depends on the airline's fare rules, ticket type, supplier conditions, cancellation timing, passenger status, and applicable law. Destination Fareways acts as a booking assistance provider and does not independently determine or guarantee airline refunds.

Airline Fare Rules Apply

All tickets are governed by the rules of the issuing airline, operating carrier, consolidator, or travel supplier. Refundable, partially refundable, non-refundable, promotional, basic economy, and special fares may each have different cancellation and refund restrictions.

Passengers are advised to review the fare rules, cancellation terms, baggage rules, change penalties, and airline refund policy before confirming any booking.

Refund Eligibility

A refund may be available when the airline or travel supplier permits it under the fare rules attached to your ticket. Common situations may include:

• A ticket purchased as refundable according to the fare rules at the time of booking.
• An airline-initiated cancellation or major schedule change that qualifies for a refund under airline policy.
• A duplicate booking or billing issue verified by the airline, supplier, payment processor, or Destination Fareways.
• An exceptional circumstance accepted by the airline or supplier, such as documented medical emergency, travel restriction, or approved waiver.

Non-Refundable Situations

Refunds are commonly not available in the following situations unless the airline or supplier grants an exception:

• Flights marked as non-refundable at the time of booking.
• No-shows, missed flights, late arrival at the airport, or failure to complete check-in or boarding requirements.
• Incorrect traveler names, invalid documents, visa issues, denied boarding, or failure to meet destination entry requirements.
• Voluntary cancellations after the airline's allowed refund window has expired.
• Flight disruptions caused by weather, airport disruption, strikes, air traffic control restrictions, force majeure, or events outside our control.
• Optional add-ons, baggage fees, seat fees, insurance, visa fees, or third-party charges that are non-refundable under provider rules.

How to Request a Refund

To request a refund, contact Destination Fareways customer support with your booking reference, passenger name, contact details, ticket number if available, travel date, and reason for cancellation or refund request.

After receiving your request, we may verify the booking, review applicable fare rules, request supporting documents, and submit the refund request to the airline or travel supplier when the fare conditions allow it.

Refund Processing Timeline

Refund processing times vary by airline, supplier, card issuer, payment processor, and bank. Once a refund is approved by the airline or supplier, it may take additional time to appear on your credit card, debit card, bank account, or original payment method.

In many cases, the overall refund process may take 60 to 90 days from the date the completed refund request is received, though some airlines or payment providers may process refunds sooner or later.

Refund Amounts and Deductions

The final refund amount is determined by the airline or supplier according to the ticket's fare rules. Refunds may be reduced by airline penalties, cancellation charges, non-refundable taxes, supplier fees, currency conversion adjustments, payment processor charges, or Destination Fareways service fees where applicable.

If the airline or supplier provides a refund breakdown, Destination Fareways may share the available details with you. We cannot guarantee that every airline or supplier will provide a detailed breakdown.

Service Fees

Destination Fareways service fees charged for the original travel reservation, booking assistance, support, or ticketing service are non-refundable unless otherwise stated in writing or required by law.

Additional refund handling or cancellation service fees may apply when Destination Fareways processes a refund, cancellation, waiver, or exchange request on your behalf. These fees may be charged per ticket and per passenger when permitted by airline or supplier rules.

Travel Credits and Vouchers

Some airlines may offer travel credits, vouchers, future travel funds, or rebooking options instead of a cash refund. These alternatives are controlled by the airline or supplier and may include expiration dates, route restrictions, passenger-name restrictions, fare differences, and reissue fees.

Acceptance of a travel credit or voucher may affect eligibility for a cash refund depending on airline policy.

Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute, refund processing may be delayed while the card issuer, payment processor, airline, supplier, and Destination Fareways review the transaction. Chargeback outcomes are controlled by financial institutions and card-network rules.

Schedule Changes and Airline Cancellations

If the airline cancels your flight or makes a significant schedule change, refund eligibility depends on the airline's policy and applicable regulations. Some airlines may offer a refund, while others may offer rebooking, travel credit, or alternate transportation.

Destination Fareways can assist with communicating eligible requests, but final approval, refund amount, and processing timeline remain with the airline or travel supplier.

Policy Updates

Destination Fareways may update this Refund Policy at any time to reflect airline rule changes, supplier requirements, legal obligations, or business practices. Updated versions become effective when posted on this page.

Contact Destination Fareways

If you have questions about refund eligibility, cancellation rules, service fees, travel credits, or refund timelines, please contact Destination Fareways through our official contact page before submitting a cancellation or refund request.